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FAQ
Visit our Showrooms
How many showroom locations do you have across the UAE?
We have 4 showrooms across the UAE, ready to provide you with the most luxurious in-store shopping experience you will ever have.
Where can I find your showrooms?
You can find our showrooms in Dubai – Al Ittihad Road, Abu Dhabi – Al Raha Beach, Dubai – JVC, and Ajman – New Industrial Area.
You are always welcome in our showrooms from Monday to Sunday: 09:00 AM – 10:00 PM.
Ordering
Yes, all of our products are available online. It only takes a few clicks to find them.
Yes, you can pay for your furniture purchases in installments through Tabby and Tamara.
Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs. After this initial period, a 5% charge of the total invoice amount will apply. For more information, please find our cancellation policy here.
No, there is no limit. Feel free to order as much as you want.
Sorry, we don’t accept any discount cards such as Fazaa or Esaad.Â
Currently we don’t offer an online tracking system, but our customer service team is ready to provide you with any updates or details you require.
Customized furniture
Yes, this is where our strength lies, we can tailor any piece of furniture to reflect your personal style.
Charges will vary based on how the client wishes to customize the items, it depends on materials, fabrics, dimensions, etc. For more details contact our customer service team.
We require 5-7 business days to deliver your custom-made items.
To customize an item, we will need you to provide us with the design specifications, pictures, and measurements.
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Yes, we provide free delivery all across UAE, except the Western Region (where a charge of 1000 AED will apply), the Eastern region and Hatta (where a charge of 500 AED will apply). Visit our delivery section to know more.
We require 5-7 business days to deliver your item. Once it’s ready, our delivery team will contact you one day prior to the scheduled delivery to arrange the timing.
Delivery
Sorry, we are not able to offer international shipping at the moment. However, we can deliver the furniture to a shipping company in the UAE.
Yes of course, you can change the delivery date. Please call us at least one day before your scheduled delivery so our team can make the necessary arrangements.
Sorry, as all our furniture is made on orders, we don’t offer a COD option. Â
For any damages or issues, please contact us immediately, and we will resolve them promptly.
